Giuseppe Massimiliano Perfetto

Strategic & Operational Support Support the CTO in strategic projects, data analysis, and change management. Manage the department’s budget and workforce tools. Lead Medical & Health recruitment and act as CTO backup. Medical & Health Operations Supervise teams across two sites, ensure alignment with strategic goals, optimize processes, and implement a pan-European medical repatriation process. Data & KPIs Develop Power BI dashboards, track KPIs, and provide insights for decision-making.

IT project management (CRM, ERP, HRIS) using Agile and Waterfall. Business needs analysis, process modeling, and strategy definition. System architecture and data flow documentation. Oversight of development and business teams in Agile sprints. Report drafting for various audiences. Change, risk, and communication management. Supplier oversight, including contractual aspects. HRIS solution integration and adherence to best practices.

Digital Transformation & Contract Management Managed contracts and procurement for the Digital Transformation program, focusing on ERP (Guidewire) and CRM (Microsoft Dynamics 365 CE). Key Responsibilities Drafted and negotiated contracts, aligned projects with agreements, managed vendors and budgets, mitigated risks, ensured compliance, and controlled scope. Tracked KPIs, resolved conflicts, and provided reports to senior management to optimize digital transformation initiatives.

Charismatic and visionary leader, acting as Program Manager / Product Manager for the entire strategic CRM project. focused on Business and Solutions. More than 1,800 employees involved. Support the organization in its transformation. • Structuring the project organization following Agile SAFe guidelines • Conducting Steering Committee and COPIL meetings, discussions at the C-Level Executives and Top management • Inspiring teams: allow them to embrace great ambitions and move the whole organization forward

• Work with clients (large groups) to define their strategy, vision, needs, and architecture • Design relevant and efficient processes and solutions to serve and improve their operations • Define the program, projects, and roadmap to support their strategy • Set up and activate new tools (DMP, CDP, personalization tools, attribution models, onboarding solutions, CRM, AB testing, IoT platform, workplace, etc.) in a strong ROI approach • Participate in pre-sales activities (RFP, presentations, etc.)

• In charge of activities for W&J LVMH Brands across Asia & Oceania (mostly onsite) • Implementation of Magento Online/Offline Sales and interfacing with SAP • Implementation and integration of the Clienteling App (Magento & Salesforce CRM) • Retail POS solution to target specific market needs/constraints • Design dashboards, financial reports, analysis, and decision-making tools with Microsoft Power BI. Providing insights to markets • GDPR, PDPA, and Australian Privacy Act Guru

• In charge of activities for W&J LVMH Brands across Asia & Oceania (mostly onsite) • Implementation of Magento Online/Offline Sales and interfacing with SAP • Implementation and integration of the Clienteling App (Magento & Salesforce CRM) • Retail POS solution to target specific market needs/constraints • Design dashboards, financial reports, analysis, and decision-making tools with Microsoft Power BI. Providing insights to markets • GDPR, PDPA, and Australian Privacy Act Guru

Business Intelligence / Reporting & Analytics • Draw up the Economic Impact Report for the Swiss Government • Design dashboards, financial reports, analysis, and decision-making tool • Providing Sales performance & Marketing Insights • Increase Customer Experiences • Benchmarking the competitors in Europe • Analyse and define strategy accordingly to business CRM - Marketing • Define requirements/scope • Planning and Integration • Define Sales process, catalog of products, ...

Business Intelligence / Reporting & Analytics • Draw up the Economic Impact Report for the Swiss Government • Design dashboards, financial reports, analysis, and decision-making tool • Providing Sales performance & Marketing Insights • Increase Customer Experiences • Benchmarking the competitors in Europe • Analyse and define strategy accordingly to business CRM - Marketing • Define requirements/scope • Planning and Integration • Define Sales process, catalog of products, ...

CRM - Marketing • Define requirements/scope • Planning and Integration • Coordination of internal/external teams and technology partners • Organizational change • Change management and process optimization Internet – Online communication • Online Marketing and Communications • Websites Management and Development • Community management and Website promotion Information & Communications Technology • Business Perspective • Infrastructure Management

• Leading team of Specialists • Business development • Product activation Coordination • Customer retention • Claims management and solvency • Internal operational tool specifications • Trained collaborators & evaluation

----- Same as Web Producer, plus... ---- • Coordinated project related to the "Football Core Business" in order to facilitate communication between UEFA medias, journalists and websites users. • Following the Historical statistics project made form 2002 to 2004, I've used that data to produce and develop the Official UEFA Press Kits match. Theses information were managed in the way to provide them also to TV (On Screen TV Graphics), journalists (MIS, commentary positions or studio), websites or mobile

• Administrated every section, including games and online campaign reserved for the sponsors. • Run marketing aspects and advertising campaigns online/offline. • Coordinated sales tickets websites. • Managed the whole websites uefa.com and euro2004.com • Developed back-office tools for Medias and staff. (CMS, DB, EBO, …) • Implemented new tools for Survey, TAG, general purpose.

• Developed, build and managed the database for all competitions • Coordinated freelancers (historians of football) across Europe • Established a work methodology in order to provide correct information according to the rules of UEFA and football. • Developed a database to be able to establish these statistics. • Created the historical statistics for the first 50 years. • Adapted the existing structures with the new information available in order to be able to circulate them on various media channels.

- Culture digitale & e-marketing - Digital Branding - Gestion de projet - D'une stratégie globale à une stratégie digitale - Stratégie de content - Référencement et Ranking - E-mailing - Big Data & Analytics - Veille - Médias sociaux - E-commerce - Planification & Achat média

- Conduite de groupe, communication, E-Learning - Management opérationnel - ICT / Technologies de l'information et de la communication - Communication visuelle - Economie d'entreprise - E-Business - Gestion de projet

- Conduite de groupe, communication, E-Learning - Management opérationnel - ICT / Technologies de l'information et de la communication - Communication visuelle - Economie d'entreprise - E-Business / E-Commerce - Gestion de projet

- Détermination des besoins - Phasage de projet - Organisation de projet - Structuration de projet - Planification de projet - Risques de projet et qualité - Communication de projet - Leadership - Pilotage de projet - Connaissance de l’entreprise - Négociation dans les projets

- Fondements du management de projet - Intervenants et organisation - Méthodes et techniques de projet - Management général