Gizem Öztürk

- Asist customers in store in check-out process; including collecting payments and bagging items - Process returns and resolve customer complaints - Actively participate in promotion management in store - Maintain clean and tidy checkout corners - Keep reports of transactions daily

-Keep database of customers and vehicles up-to-date -Collect payment and preparing invoices -Prepare special financial reports by analyzing and summarizing account information monthly, reporting to administrative units of company -Performing secreterial duties by answering calls, handling correspondies, arranging appointments

-Answer phones from customers professionally and responding customer issues and complaints -Research required information using available resources -Resolve and handle customer compliants regarding insuring services that company provides -Routing inbound calls to the appropriate recources -Ensuring customer satisfaction by problem-solving and commumication skills