Gonzalo Isla Baranda

1.Leading a team of up to 30 consultants (including internal and external) within O2C area and addtionali acting as backup of Business Solutin supervisor during several periods during the year. 2.Ensure deliverables within ITIL driven processes such as Incident, Problem, Change, Release, capacity, security. 3.Responsible for SLA (Service Level Agreement) fulfilment with company's customers). 4.Service Catalogue definition. 5.Service Owner within area 6.Budget and forecast preparation and follow-up. 7. etc.