Goran Mijic

Angestellt, Senior Customer Service Specialist, Corteva Agriscience Germany GmbH
München, Deutschland

Fähigkeiten und Kenntnisse

MS Office
Team work
Consulting
Business Contacts
Reliability
Communication skills
Software Development
Marketing
Technology
Account Management
German
Application
Inside Sales
Customer Support
English Language
independent
Customer Relations
Customer Relationship Management
After Sales Management
Responsible
Customer Experience Management
Interpersonal skills
Complaint management
Management
Integrity
ambitious
Technical Knowledge
attention to detail
Fast learner
Professionalism
MS Office 365
Microsoft Excel
Salesforce
SAP R/3
SAP Sales and Distribution (SAP SD)
Croatian language
problem solving skills
Loyalty
Commitment
Flexibility
Service quality
SAP
Quality Management

Werdegang

Berufserfahrung von Goran Mijic

  • Bis heute 5 Jahre und 4 Monate, seit Apr. 2020

    Senior Customer Service Specialist

    Corteva Agriscience Germany GmbH

    • Lead inside sales operations to drive business growth and optimize sales performance. • Part of the Pioneer Connect Sales Portal development team. • Managed the dealer database, tracking sales performance, customer demand and inventory levels to provide actionable insights. • Partnered with sales, supply chain and finance teams to enhance inventory distribution and improve customer experience. • Assisted in developing and executing dealer rebate programs, contributing to increased customer retention.

  • 4 Jahre und 11 Monate, Okt. 2014 - Aug. 2019

    Customer Service Representative

    Air Canada

    • Managed various areas of operations - diverse and multicultural agents. • Supervised critical and sensitive operational activities in high secure work areas. • Created different types of daily and bi-weekly Business Reports. • Negotiated Conflict Resolution between different parties.

  • 7 Jahre und 5 Monate, Juni 2007 - Okt. 2014

    Lead Station Agent

    Air Canada

    • Coordinated ground services to varies types of aircraft and or work areas. • Ensured timely completion of ground handling tasks and related documentation. • Instructed employees on the job and discussed aspects of the operation with different clients. • Ensure that the tasks are completed within the required time and in a safe and secure manner.

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