Govinda Majhi

System Engineer at Microsoft make valuable contributions to the colleagues' success by mentoring them, delivering education to groups, and advising managers on team development. Core Priorities: Resolve technically complex, strategic, high-profile, or long-running customer cases that may require engagement with software engineering. Ensure a positive customer support experience with Microsoft. Take ownership of customer technical issues, employing collaboration, troubleshooting best practices,

As a Desktop support Engineer providing comprehensive technical support to end users, ensuring the smooth operation of hardware, software, and network systems within the organisation. Activity includes user account management, system configuration, troubleshooting, application support, hardware installations, network monitoring, and ensuring compliance with IT security policies.

As a Technical support Engineer I help Acer customers and organisations leverage Acer's hardware and software solutions to grow and optimize their businesses. Technical expertise and strong customer service skills to ensure seamless operation of Acer products and a positive experience for clients. Core Priorities: Provide expert-level troubleshooting and resolution of technical issues related to Acer’s hardware (laptops, desktops) and software. Offer step-by-step support and guidance for customers.

As a Technical Associate ensures that all users receive timely and efficient assistance with their computer setups, upgrades, software operations, and maintenance. Provide both hands-on support and remote assistance to resolve hardware and software issues; additionally monitor the self-service portal for incident and service requests such as password resets, software installations, and device troubleshooting. Respond promptly to user enquiries and fulfil service requests according to defined SLAs.