Aliyu Awwal

• Installations, network cabling & configuration. • Configure peripherals, docking stations, printers, meeting room technologies and end-user workspaces. • Deliver high-quality customer support ensuring excellent user satisfaction in a fast-paced enterprise environment. • Support rollout and maintenance projects (e.g. fiber optic infrastructure) • Use diagnostic tools and network measuring devices (e.g. EXFO/OTDR) • System and network administration (LAN/WAN/Wi-Fi) • Technical documentation and reporting.

• Support for Google's environment across Windows, ChromeOS, macOS, Linux, Android and iOS endpoints. • Diagnose/resolve hardware, software, OS, networking and Microsoft 365 incidents in strict SLA targets. • Support endpoint deployment, device replacement, lifecycle management and asset tracking. • Collaborate with infrastructure, networking and security teams to resolve complex cross-functional incidents. • Produce technical knowledge and documentations to improve operational efficiency and collaboration.

• Managed IT infrastructure, ensuring 95% uptime for critical services. • Delivered technical support to 500+ users, resolving hardware & software issues. • Implemented system maintenance & cybersecurity measures, increasing efficiency by 75%. • Trained staff, enhancing productivity by 100%. • Managed incident, service, and requests via ticketing. • Installed, configured, and maintained Linux, Mac OS, Windows-based systems and Microsoft 365. • Documented solutions and collaborated on IT projects and process

• Provided assistance and support for over 2000 students and staff ensuring service satisfaction by 80%. • Managed information, communication and help desk services effectiveness and efficiency by 100%. • Installed, analyzed, upgraded, troubleshot and maintained systems, data cloud infrastructure for seamless operation of IT services

• Led team of 37 IT & Communications personnel ensuring improved IT and industry practices by 150% ahead of deadline. • Provided systems analysis, technical support, data Analysis, research, social media content and management. • Ensured effective IT hardware and software services, networks, web and database, and SEO, across 2 departments and 15 units. • Supervised documentation, evaluation, reports, and publishing, across 2 departments and 18 units.

• Designed and delivered comprehensive IT courses, equipping 54 students with hands-on skills in programming, networking, and system administration. • Advised on curriculum development, ensuring alignment with industry standards. • Conducted workshops on emerging IT trends, fostering a culture of innovation