
Grzegorz Stefanski
Werdegang
Berufserfahrung von Grzegorz Stefanski
- Bis heute 5 Jahre und 6 Monate, seit Feb. 2020
Team Leader Quotation Team
MacGregor Poland
- 2 Jahre und 5 Monate, Sep. 2017 - Jan. 2020
Team Leader Finance Department
Alexander Mann Solutions Poland
- 4 Jahre und 1 Monat, Aug. 2013 - Aug. 2017
Business Support Analyst
Bank of New York Mellon
Supporting service delivery with queries and enhancements. Cooperating with a software Vendor, IT developers, Investment Services, Fund Accountants and Project Managers. Identifying and implementing improvements in existing processes. System testing, UAT testing, building procedures, creating manuals, instructions, process management related analyzes.
- 2 Jahre und 10 Monate, Okt. 2010 - Juli 2013
Test Analyst
HSBC Bank Polska SA
Upgrades, development, monitoring and controlling of systems, enhancements and change requests. New function planning, design and implementation control, UAT environments setups and functionality testing.
- 2 Jahre und 2 Monate, Sep. 2010 - Okt. 2012
Business Support Specialist
HSBC Bank Polska SA
Supporting system development, upgrades and administration, ensuring that all systems used comply with requirements, ensuring that products offered are up to date and competitive. Managing operational risk, loss identification and reporting, product design & delivery, sales processes, complaint handling. Addressing areas of concern in conjunction with the appropriate department. Adhering to relevant processes/procedures by liaising with Compliance department about new business initiatives.
- 3 Jahre, Sep. 2007 - Aug. 2010
Team Leader
HSBC Bank Polska SA
Establishing, building and mapping processes and procedures. Reviewing the efficiency and effectiveness of the customer service according to SLA’s agreements and company policy. Maintaining the best quality of service. Liaising with compliance, legal and audit teams with regards to processes and procedures against the internal and regulatory requirements. Enhance performance through effective coaching, developing and motivating the 6 people team, both individually and as a group. Recruitment and trainings.
- 1 Jahr und 8 Monate, Feb. 2006 - Sep. 2007
Incident Manager
Capgemini Polska
Monitoring and managing high priority incidents. Responsible for trend analysis and identifying potential problems early on in order to minimise the impact on the Business Ensuring escalation requirements are performed on schedule. Ensuring all Incident Logs are updated and that all affected parties are informed of progress, prevent complaints, interviewing the work procedures to maintain service reliability, using relevant MI to identify risk situations and take any appropriate action to minimize loss.
- 1 Jahr und 10 Monate, März 2004 - Dez. 2005
Buyer Assistant
The Delphintt Centre Ltd
All aspects of purchase of products, dealing with overseas suppliers, communicate effectively with vendors and departmental personnel, managing the pre-production schedule, monitoring the shipments and deliveries, ensuring the final sale arrangements are up-to-date, verifies quantity and quality of stock received from manufacturer, authorizes payment of invoices or return of shipment , timely implementation of internal and external audit points together with any issues raised by external regulators.
- 4 Jahre und 6 Monate, Okt. 1999 - März 2004
VIP customer advisor
Bank Pekao SA
Sales plans assignment and accomplishment, investment funds and credit advise, account managing for companies and VIP customers, making effective customer contact to identify and address customer needs by actively promoting relevant bank solutions, providing clients with an outstanding service proposition based on professional relationship management, control the growth of sales of all components of the proposition, managing Operational Risk.
Sprachen
Polnisch
Muttersprache
Englisch
Fließend
Deutsch
Grundlagen
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