HABIMANA Asman Olivier

- Building Campaign Strategy with the business team - Creation and development of campaigns on IBM Campaign as per Campaign shard by business. - Conducting proper testing and get sign off on internal testing product. - Preparing Campaign Performance Report and track responses across campaigns, offers and programs. - Troubleshooting errors or engage with IBM/Airtel support team for speedy resolutions. - Participating in Daily/Weekly/Update calls with IBM/Airtel single point of contact person as needed

- Level I & II Technical supports services to Airtel-Rwanda staffs - Maintain and administer the windows Active Directory Users and Organizational Units - Setting up Users and Groups to access application servers and network shared resources - Patching and upgrading OS - Manage IT inventory and track all hardware and software issued - Install, Monitor Symantec Antivirus Client-Server software - Assists with troubleshooting all network issues. Monitors, responds, and provides resolution

- Provided helpdesk support and resolve software/hardware problems to our clients - Ensured customer’s data protection, and implement archiving/backup procedures - Fully Supported, Configured, Secured, Maintained and upgraded corporate customer’s Networks and servers. - Drawn up preventive maintenance checklists - Planned and scheduled work, both Lab and Onsite - Maintained liaison with customers and technicians - Recorded problems and their solutions for future reference

- Provided helpdesk support and resolved problems to the end user’s satisfaction - Added/deleted/created/modified user account information, and reset passwords - Resolved technical issues both hardware and software for IT infrastructure - Performed device configurations, and deployed network devices routers, switches - Planed and directed activities such as sales, rentals, property management - Coordinated appointments to show homes to prospective buyers or tenants

- Ensured that the company operates profitably and in an ethical manner in order to fulfill its Objectives - Planed and monitored progress of projects as scheduled on the Business Plan - Understood what the buyer wants and presented the Car model to the customers - Established price policies, estimated cars and spare-parts selling costs - Negotiated the terms of an agreement and closed deal from suppliers to the clients

- Configured, maintained and upgraded corporate customer’s networks and Computers - Administered windows server’s active directory - Supported office productivity software including Microsoft Office - Kept hardware and software maintenance smoothly and efficiently - Recorded problems and their solutions for future reference - Provided help-desk services: repaired computers, printers and fixed internetconnectivity issues - Set up new equipment and upgraded existing systems

Business Information Technology

Information Management