Hanna Rusanen

-Supporting the global Freeletics community (EN/DE) -Investigating and responding to user queries and issues -Monitoring user feedback -Delivering insight for other departments -Reviewing and improving Help Center articles -Monitoring and responding to app store reviews reviews -Promoting the Freeletics Community in Finland through Facebook -Mastering the use of various software platforms and tools (Confluence, Zendesk, Wordpress etc.)

- Managing the stock in stores; ensuring the stock levels are maintained and organized to a high standard. - Control operational standards within the stockroom including health and safety. - Regularly engaging with the sales team to collaborate on operational objectives and share best practices. - Action directives from head office and ensure tasks are completed in a timely manner and clearly communicated to key team members in store.

MKTG is a global lifestyle marketing agency that builds global, national, and local communities around brands by engaging consumers through experiential, sponsorships, digital and social media. • Worked as a promotor in the biggest promoting company of Finland. • Represented many well-known international and Finnish brands in different kind of events and campaigns around Finland.