Heidi Mellert

Scope of activity [based on HR-processes]: • Prepare for/attend Knowledge Transfer • Clarify/define global standards & local specifics • Standard Operating Procedures [step by step instructions] for HR-processes: create new ones on local level/refine already defined ones on global level • Controll/generate supportive documents (e. g. matrix-, letter-templates) • Tutor/prepare team mates for future tasks • Used/involved systems: MS-Office (especially Word, Excel, Outlook)/Salesforce/Workday/Taleo

purchasing (from European and Asian suppliers) as member of a team of three people (Key-Account & 2 Sales Support) supporting multiple large, important clients

Front desk/reception: Coordination of the daily business, welcome, check-in, serve and check-out the customers, billing, handling of a complaints, telephone service, receiving and handling of reservations, handle and balance the counter; Restaurant: Breakfast buffet, À la carte, organisation and preparation of conferences and festivities Housekeeping: Scheduling and organization for the cleaning personnel, check the cleaned rooms and facilities.

Australien