Heike Gabernowitz

Communication with tenants,Managing energy and water use,Ensuring the buildings are safe,pleasant, accessible and functioning services,Organising routine maintenance of plant,fabric and systems,Weekly tests systems and procedures,Carrying out (fire-) risk assessments,Investigating building-related problems and devising solutions,Overseeing maintenance works and services delivery, Carrying out minor repairs,support credit control when required,Assisting the Property Director with refurbishment of new centres

I completely reorganise the systems and deal with all financial transactions as well as Sage Line 50 data input. The role also involves: • Correspondence with Suppliers, Consultants and Partners • Chasing Certificates, Suppliers, Deliveries • Arranging connections by Utility Suppliers • Creating leaflets for our developments

I was in charge of the swift development, introduction and maintenance of all systems, processes and working practices to guarantee efficient and beneficial services. Main contact to our tenants and suppliers. Overall running of a bustling business centre, general administration, preparing and managing of internal policies, management system, licence agreements, forms and client records.

Organising up to 12 publishers stock, new deliveries, new editions and dates of release. Main contact on behalf of those publishers to the book trade and often to the end consumers. Taking customer orders and complaints and resolving them. Data entry and order chasing. I had to look after many smaller publishers, which requires high flexibility, because they all have different Terms & Conditions.

Planning and managing the daily running of the restaurant, open daily from 11 to 11. Planning the daily menu and special occasions. Supervising and scheduling staff, shopping and serving. Maintaining Health and Safety and hygienic standards. Communication between kitchen staff and waiters.

Sales, Purchasing, Customer Service in the children's books, arts and hsitory book departments

Book Trading included Sales, Purchasing and Customer Service. Also Technical Reference Studies, Literary Studies, Bookkeeping, Publishing incl. Book Production, Information Technology