Heinz Hunkeler

Become a still more successful Hotelier! I will achieve this goal by continuing to motivate, challenge and encourage my co-workers through my personal commitment, achievement-oriented behaviour and open communication. Customers are my primary focus and I will continue to develop the guest experience through team work and creativity.

This position is multifaceted and extends from recognizing and pursuing strategic goals to ensure the success of the hotel) to development and execution of sales concepts, guidance and organization of all departments (260 employees) and the development of targets for the whole hotel. In addition I maintain a close relation with an international clientele and support the general manager in public and representative tasks. Developing hotel standards and their application falls

In charge of the supervision of the whole Food & Beverage Department; Restaurants, Bar, Room Service, Banquet, Catering, Stewarding, Kitchen and Cost Control. Duties included but not limited to coordinating daily activities within the F&B Department (110 employees), budget forecasting, profit maximization, maintaining standard procedures, training, overview payroll, scheduling, Duty Manager, Organization of Culinary Promotions and Road shows, HACCP, Safety and Sound.

Duties included but not limited to assisting the Executive Housekeeper in leading and coaching 120 employees, daily briefing with each employee group, assure perfect communication with the main linked departments, responsible for quality control of cleanliness, standards and consistency of the 300 rooms.

Assistant Room Service Manager (annual revenue $2.800.000) and shift leader at the Restaurants & Bar. Later promoted to Department Head in charge of Room Service. Duties included but not limited to overview and lead room service and minibar service of 200 rooms, catering private co-op functions up to 300 people, corporate functions, motivate and lead 30 union employees, payroll, scheduling and budget forecasting.

In the capacities of Front Desk Agent and Sales & Incentives Agent, cross-training with the Concierge and Accounting Supervisors.