Helen Shippey

• Liaised between the General Manager and hotel guests. • Monitored all hotel collaterals so that it is according to Hyatt standard, and that the English is presented grammatically correctly. • Respond to all guest comments from their hotel comment cards, their online guest questionnaires and online Trip Advisor.

• Designed and Developed the website www.shippeyphotography.com • Photograph upon client requests, Macro Photography, Sport events, Interiors, Portraits, Landscapes and Travel Photography. • Design and create advertisements for clients. • Made all photo touch-ups in Photoshop CS and Aperture. • Designed all Product Photo shoots for clients. • Have written, designed and taken all images for the Coffee Table Book, Taba Height Golf Resort. • Have designed and developed a DVD of Taba Heights Golf Resort availab

•Created the Marketing Plan 2008 for the hotel •Created the Sales & Marketing Plan 2009 for the hotel together with the Director of Sales & Marketing •Created local and International Sales & Marketing Promotions for the Sales Team •Created all advertisements, brochures and other collaterals for the hotel •Created Monthly Newsletter •Writing all press releases and distributing them •Managed the hotel website made sure it was up to date and accurate •Training junior staff

•Accountable of all Marketing activities for Hästens Beds in the U.A.E •Created the Sales & Marketing Plan •Managed all aspects of the Hästens showroom ensuring efficient operations This included: oBudget Control oStock Control oScheduled all bed deliveries oPoint of Sale Materials and Showroom Design oStaff working schedules oTrained new staff oPlaned all the showrooms activities and advertisements •Developed and maintained the company website •Designed all company related collateral's layout

•Managed the stores Operations Including: oStock Control oScheduled all bed deliveries oStaff working schedule oManaged all training activities for new sales staff and Hästens employees •Created the Marketing Plan for the Store • Carried out all the dispatches for Direct and Target Marketing for the store •Held public seminars educating people how Hästens products could easily improve their nights sleep and therefore their productivity during their waking hours

Product Owner and Test Manager of the new standard Q-Web application. Ensure that the product has BANQIT quality and functionality and that it delivered on schedule. Gave presentations and seminars of the Q-Web application and how it would revolutionise the new way of banking. Additional responsibilities: • Account Manager for their Key Customers. • Manager of on site branch business process analysis. • Development of the transactions for the Branch Banking System (BBS) for Development Bank of Singapore DBS