Helen Skiba

Basic

Angestellt, Key Account Manager, Hotelchamp

Amsterdam, Netherlands

Skills

Key Account Management
Customer relationship management
Google Analytics
Salesforce
Software as a Service (SaaS)
Customer Service
Enterprise Solutions
Web Analytics
Workshop
Presentation skills
Software
Hotel industry
Hospitality
Account Management
Tour Operating
Sales
Jira
HTML
Human Resources
Content Strategy
User Experience Consulting

Timeline

Professional experience for Helen Skiba

  • Current 3 years and 11 months, since Aug 2018

    Key Account Manager

    Hotelchamp
  • Current 4 years and 4 months, since Mar 2018

    Customer Success Manager, Key Accounts

    Hotelchamp
  • 9 months, Jul 2017 - Mar 2018

    Customer Success Manager

    Hotelchamp
  • 10 months, Oct 2016 - Jul 2017

    Sales Development Representative

    Hotelchamp
  • 5 months, Oct 2015 - Feb 2016

    Customer Care Agent

    V.O.S.

    Incoming Tour Operator based in Copenhagen, Denmark. • Communication between German clients and suppliers in Scandinavia, Baltics and Iceland • Customer and supplier aquisition, negociating rates, creating quotations • Projects: designing city break packages, setting up sustainability certificate for green company profile • Booking hotels, transportations, excursions and guides

  • 6 months, Mar 2014 - Aug 2014

    Customer Care Agent

    Abbey Tours

    Incoming Tour Operator based in Edinburgh, Scotland. • Communication between client and suppliers • Booking excursions, airport transfer movements, tourist guide services, negotiating hotel rates • Creating and organizing itineraries for tour groups • Daily use of reservation system Tourplan

  • 3 years and 2 months, Sep 2008 - Oct 2011

    Assistant Manager

    Fairmont Chateau Lake Louise

    • Handling all internal processes of the Colleague Services Department • Communication between Colleague Services, Human Resources, Maintenance, Security and the Executive members • Accounting procedures (rent deductions, sale, payroll) • Dealing with complaints and seeking for resolutions • Customer Services • Handling telephone and counter inquiries • Experience with HR Manager, Rent Manager and Adaco

Educational background for Helen Skiba

  • 3 years and 10 months, Oct 2012 - Jul 2016

    Internationales Tourismus Management

    Fachhochschule Westküste

    Tour Operator und Human Resources

Languages

  • German

    First language

  • English

    Fluent

Wants

Business Contacts
Contacts
Knowledge Exchange
Exchange of ideas

Interests

Customer Relationship Management
SaaS
Churn Prevention
E-Commerce Consulting
Google Analytics

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