Hershey Alfonso

Provides administrative support to the Managing Director; Responsible for a broad variety of clerical, secretarial and administrative support duties. Typical duties include maintaining records and files; composing and editing correspondence; data entry; typing and word processing; answering telephones and relaying information; duplicating and distributing materials; preparing for meetings; ordering and stocking supplies and equipment; reviewing and processing forms and other documents; assist in tracking le

Deals with people from "class A-B"; sells real estate properties; does inbound and outbound calls; does sales calls and ocular CUSTOMER SERVICE AND SALES SPECIALIST, CITI CARDS ACCOUNT, Convergys Corporation Ortigas, January 2008 *Recognized as # 2 in the “Citi League of Champions” in terms of overall performance for the month of October 2007 Handles incoming calls (US-based clients, business and consumer); Processes payments over the phone and online; Multi-tasks on different screens/software (Dos-based a

Provides training about the product (Dell Preferred Account) which caters to US-based customers; Develops training modules; Tracks and records trainees’ assessments; Handles payroll of the new hires; provides coaching to the trainees when needed