Ikechukwu Ohaka

1. Analyze root causes, develop checklists, and recommend procedures and controls for problem prevention. 2. Troubleshoot technically advanced hardware and software issues courteously and expeditiously while handling and tracking customer support requests via phone, email, voice mail, and IM. 3. Research and identify key indicators of malicious activities on the network and end-user workstations and initiate the escalation procedure to counteract potential threats/vulnerabilities.

1. Designed and developed bug fixes and patch sets for existing web applications, resolved Windows processing issues and implemented solutions to increase company efficiency. 2. Utilized student performance data to quantify and communicate insights to improve instruction and educational materials. 3. Implemented company policies, technical procedures, and standards for preserving the integrity and security of data and access. 4. Documentation on troubleshooting of technical processes to support staff.

1. Assisted with new or existing support intake; development, implementation, and support of new applications or processes. 2. Provided software, application, and hardware installations, troubleshooting, and problem resolution. 3. Analyzed Schlumberger's oil and gas field management software (OFM, AVOCET) to manage and improve oil and gas field performance through the asset lifecycle. 4. Presented project work to respective departments in formal presentations besides performing IT Support tasks

1. Protected data, eliminated security threats, and coordinated nonroutine maintenance, installation, and upgrade tasks with the IT team lead. 2. Assisted the department in setting up equipment for meetings, events, and operations and configured hardware, software, and devices.

• Excelled in Network & System Security Design. • Excelled in Securing IoT devices. • Excelled Social Engineering Hacking Techniques. • Excelled in Analyzing cybercrimes Techniques. • Excelled in IT law, Ethics and Morals. • Excelled in ISO 270001 Awareness.

• Awarded Second Class Upper (2.1)