Ilona Novotna

As a member of the EMEA HR Service Centre I provide a range of services to ICON internal and external customers including responses and guidance on all HR processes and policies, from new starter, right trough the employee life cycle to leaver process. Where HR issues require further support I work closely with HR Managers to ensure smooth transition and escalation of issues to them as required and to ensure that all issues raised by customers are followed up as appropriate.

We provided HR operational, administrational and payroll services to approximately 20,000 employees (including pensioners) throughout the lifecycle of their careers.

I was responsible for inbox for all NI and UK branches. I acted on an instruction and queries from all Relationship Managers and Business Managers from NI, UK and Corporate Banking in a professional manner and within agreed timescales. This included: queries, daily transfers, IBIS transfers, stops, cheque discrepancies, account closing, daily sweeps, amending (permissions, provisions, margins and grades), managing monthly interest diary and other sundry requests as advised.

Thanks to my ‘can do’ positive attitude I have worked in a number of roles in the branch from the Cashier at the beginning to customer service and data official. I dealt with customers daily processing their transactions and I made sure that all operational tasks were completed in a professional manner and within agreed timescales.

I worked as a Head Barista, but was also responsible for stock control, checking invoices, cash till and training in new staff.

My responsibilities involved preparation and processing of monthly payroll for 260 staff. I settled all queries and problems for employees regarding their payroll. By liaising with the HR department. These issues were: recruitment, complete/preparation of payroll and staff data. I also produced daily, weekly and monthly reports for the Management & Sales teams on company production.