Dr. Ingo Hary

Angestellt, Head CRM / Data Analysis, Coop
Basel, Schweiz

Fähigkeiten und Kenntnisse

Extensive experience in customer value management
customer base management
life cycle based in- and outbound communication st
customer analytics and decisioning
Customer interaction management in consumer and re
Kundenbindung

Werdegang

Berufserfahrung von Ingo Hary

  • Bis heute 12 Jahre und 7 Monate, seit 2013

    Head CRM / Data Analysis

    Coop

    Manage customer analytics; build and promote customer-centric category analytics, and commercialization of customer-centric analyses and reports. Manage all outbound customer communications across all communication channels (digital couponing; web targeting; checkout-couponing; Email; mail). Develop & manage automated, dynamic outbound marketing campaigns for driving incremental sales. Evaluation & implementation of online targeting and customer tracking technologies.

  • 2011 - 2013

    Head of Customer Analytics

    Migros-Genossenschafts-Bund

    Decision making support at the product category, store, regional, and national level using customer data analyses (promotional campaigns; assortment optimization; store layout optimization; expansion planning). Customer Segmentation & promoting it's use across the organization. Manage outbound customer communications, implement multi-channel customer contact strategies. Promote customer centricity in planning, designing, and executing outbound customer communications.

  • 2008 - 2010

    Head of Customer Analytics

    Swisscom (Schweiz) AG

  • 2005 - 2007

    Head of CRM Strategy and Analytics

    Swisscom Fixnet AG

  • 2004 - 2005

    Customer Care & SME Life Science Manager

    SAS Institute AG

  • 2001 - 2004

    Consultant (data mining and advanced analytics)

    SAS Institute AG

  • 1999 - 2001

    Database Marketing Project Manager

    Otto Versand GmbH

  • 1998 - 1999

    SAS Application Programmer Data Warehousing & Data Mining

    HMS GmbH
  • 1991 - 1997

    Research Scientist

    Humboldt-University of Berlin

Ausbildung von Ingo Hary

  • 2003 - 2005

    Entrepreneurial Management

    Institute of Management Berlin

  • 1991 - 1998

    Bio-economics of agricultural production systems

    Humboldt-University of Berlin

  • 1987 - 1991

    Agricultural Economics

    Technical University of Berlin

    Agriculural policy, market and development economics

  • 1983 - 1985

    Agricultural Sciences

    Justus-Liebig-Universität Giessen

Sprachen

  • Deutsch

    -

  • Englisch

    -

  • Französisch

    -

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