Ingrid Smith

• Setting up & running of the Events Department. • Selling local events & weddings as well as coordinating & running them on the day, with my main focus being international conferences. • Managing all logistics for confirmed meetings, incentives, conferences and events and running the groups when in-house, ensuring their ultimate success & client satisfaction. • Organising & attending site inspections with MICE Sales Managers.

 Responsible for the administration, coordination and smooth running of national and international conferences from concept through to inception.  Dedicated conference website and database creation and maintenance.  Managing and processing delegate registrations via web, fax and telephone.  Site visits to hotels and venues – UK and Middle East [Dubai].  Managing hotel contracts and deposit schedule for all of PEI’s conferences.

 Managing conference speakers  Production of conference workbook and cd  Production and issuance of sponsorship and exhibition contracts.  Liaison with sponsors and exhibitors in relation to all arrangements and their requirements.  Maintaining event website and liaising with designer.  Conducting site visits to hotels and venues, advising on suitability, booking venues.  Managing venue contract and function sheets and pre – conference briefing with hotel/venue Heads Of Departments.

Dealing with incoming requests for everyday meetings as well as larger seminars and events such as wine tastings and wine challenges for two London offices comprising of a total of 51 meeting rooms. Project Management  Re-organisation of the department and implementation of all standards, policies and procedures.  Mobilisation of a unit and the refurbishment programme of another.  Closure of the third unit

 Working on the organisation of international conferences and product launches held locally, as well as local corporate meetings and events, VIP familiarization visits and leisure groups.  Handling show rounds and site inspections.  Delivering and exceeding customer expectations from the first point of contact through the entire coordination of event and end product.  Pre-con meetings with client, all Heads of Departments and General Manager.

 Staff management and leadership.  Ensuring excellent customer service & high service standards are adhered to.  Stock control of perishable goods and crockery.  Ensuring high standards of health and safety.

Financial Management, Food and beverage Management, Rooms Division Management