Ipek Bogatur

- Optimized customer interactions and satisfaction by reviewing and reporting on the performance of 200+ employees per month. - Enhanced interaction quality by identifying key areas for improvement and implementing relevant solutions. - Promoted the development of a positive and knowledgeable work environment by overseeing onboarding, mentorship, development, feedback, coaching, and training for 50+ new hires.

• Liaised between the guest and accommodations • Delivered a high level of customer service