Iulian Maxim

Transition and implement new infrastructure related support contracts. Member of the Business Development Team.

Availability and capacity management for over 4000 servers.

Server & Network configuration team. Presales department.

Experienced team member, co-delivering hardware for Oracle/ Sun technology-based clients. Accountable for acceptance and validation of all incoming technical requests within response times and route requests for information to appropriate departments and providers. Provide technical support for hardware Oracle/ Sun equipments (Sun Fire v2x0, v4x0 & v8x0 servers, Sun StorageTek 6540 & SL500 and StorEdge 3510 Arrays).

Responsibilities included: ▸ Provide support to customers or third parties implicated in the workflow. ▸ Provide action plans to field engineers. ▸ Create training plans and coach all team members. ▸ Create technical documentation and procedures. ▸ Ensure timely and efficient resolution of incidents handled by the team. ▸ Manage critical or escalated issues to the full satisfaction of the customer.

Meet with the client to determine IT requirements; Work with the client to define the scope of IT projects; Plan timescales and the resources needed; Liaise with staff at all levels of IT organisation; Define software, hardware and network requirements; Analyse IT requirements within companie and give independent and objective advice on the use of IT; Ddevelop agreed solutions and implemente new systems; Presenting solutions in written or oral reports;

Continual service improvement of UK services provided. Manage the UK Technical Solutions Teams. Create a balance between the Warranty and the Utility of the service provided. Providing continual trainings and courses to all members of my team and not only.

Provide consultation, support, and/or training to clients of computer or other technology-based systems. Provide technical support of hardware, applications, operating systems and networking. Participate in system integration, server and network analysis activities.

- Provide Support for Allied Telesis International clients, by e-mail/ phone/ fax - Hardware support (decide if the equipments are faulty or they can be recovered); - Software support (configuration, software/firmware installation, advice customer on best solution)

- Configure/ Update/ Administer Windows XP workstations/ Windows 2003 Server (AD) - Configure/ Update/ Upgrade/ troubleshoot software and hardware - Configure/ Update/ Manage network equipments (VoIP phones, printers, switches, wireless devices) - On Site/ Remote Technical Support

Design Logo & Templates, banners and menu

Turism: Marketing, Management, Economy, Multimedia Development, Geography, Geology.