Dipl.-Ing. Ivan Lacinak

End-to-End implementation of SAP C4C Solutions including project preparation, blueprint, realization, finalization, Go-Live and support Configuration of integrations to other SAP Solutions (Marketing Cloud, SAP ERP) using CPI Close cooperation with clients, key users and other stakeholders Scoping and Customizing (fine-tuning) of SAP C4C solution Designing, modeling and configuring of business roles and access rights Customer support - resolution of tickets during post go-live phase

• Analysis of customer requirements and processes and provide solutions in MM/SD modules • Customization of the SAP system and implementation of the system settings - account assignment, purchasing groups, number ranges, distribution channels • Interaction with ABAP team to adjust output forms, custom made ABAP applications • Post Go-Live Support • User maintenance - user administration, roles assignment, Authorization check • Experience with Data migration in LSMW, ABAP, SAP Screen Personas

Support of a project- implementation of SAP S/4 Hana with integration to SAP CRM Record and analyze customer requirements in collaboration with the key users Convert operational processes into adequate technical solutions based on SAP SD Analyze legacy SAP system processes and transform them to SAP Hana S/4 environment Implement the changes into the new system (customizing)

International rollout of a cloud CRM system in 3 regional centers Managing change requests Customizing (fine-tuning) of C4C solution Monitoring interfaces between SAP ERP and C4C Customer support - resolution of tickets during the rollout phase Preparation and adjusting of Reporting and KPI Close cooperation with end users and C4C implementation partner Performing configuration activities on standard C4C objects Designing, modeling and configuring of users, business roles and access rights

• Analysis of customer requirements and processes and provide solutions in MM/SD modules • Customization of the SAP system and implementation of the system settings - account assignment, purchasing groups, number ranges, distribution channels • Interaction with ABAP team to adjust output forms, custom made ABAP applications • Post Go-Live Support • User maintenance - user administration, roles assignment, Authorization check • Experience with Data migration in LSMW, ABAP, SAP Screen Personas

• Responsible for end-to-end process of booking royalties and software license payments from IBM subsidiaries to IBM USA. Process includes calculation of royalties, preparation of payment, reconciliation of account payable and analyzing variances on royalty accounts • Communicated with various people across the globe in written and spoken form – responsibility for regions Latin America and South-east Asia

• Prepared timely and accurately financial analysis in area of intercompany billings in accordance with US GAAP • Performed maintenance of assigned general ledger accounts, balance sheet reconciliations and general ledger entries • Reporting to the management of the company

• Checking legal compliance of invoices • Processing invoices from suppliers • Communication with business partners and suppliers in Western Europe • Solving problems related to processing of invoices