Ivana Occhiato

Creates and executes project and operational work plans and revises as appropriate Identifies resources needed. Manages day-to-day operational aspects of a project and scope. Reviews deliverables. Effectively applies our methodology and enforces IT standards. Prepares for project reviews and ensures compliance with quality assurance procedures. Minimizes risks. Manages day-to-day client and team requirements. Builds a knowledge base of each client's business, organization and objectives

* Plan and deploy project scope * Work with budgets and estimates * In charge of the execution and completion of the project * Comunication lead * Work with multi-disciplinary teams * Provide the complete status and provide analysis to stakeholders * work with Issues and Risk and track them for lesson learns * Meet Project SLAs * Follow procurement process * Manage the resources and ensure that everyone is aligned with the business. * Mitigate Issues and Risks

Metrics and prepare reports of incidents. Coordination of QA personnel to carry out various projects of reduction on the metrics. Administration of a special project which through the leadership of the QAs each service line and policy and planning improvements, based on analysis of existing metrics. Also included in this project the development of a new set of metrics to measure and analyze the aspects For this special project I won an IBM award for my performance in DCA in 2011.

Multiple accounts as Hitachi, Manpower, Novartis, Amex, FFIC, AZL, Endesa y Baxter *Analysis of procedures and processes for each account. *Analysis of the evidence before an audit. *Control processes each account and aligning them with the quality policy and enterprise security. *Auditable material management. *Audit Review *IT documentation - Control, revision and update DOUC knowledge and development Internal trainings about Change Management, Incident Management and CIRATS for multiple accounts

Patching schedule and execution - Troubleshooting Managing and supporting virtual IT infrastructures at American Express, Manpower, Baxter and FFIC. Implementing and coordinating changes, SRs and Problems resolution, working with different teams Working on Improvement plans directly with the customer. Installing and configuring ESX 3.5 and ESX vSphere 4.0 remotely by using RSA/iLo cards. Installing, configuring, migrating Virtual Machines, Storage, Virtual Networks.

User management on Mainframe (RACF & ACF2). Additions, deletions and modifications of users and privileges. Request verification, authentication and authorization in line with security policies. Effective communication with customers, handling orders and claims. Research, analysis and troubleshooting. Creating and updating procedures, reports and metrics. Onboarding & Offboarding Process Execution. Maintaining the level of compliance based on Key Indicators identified and defined by Service