Izabella Kummer

• Managing job adverts and reviewing candidate applications • Screening and interviewing candidates • Matching candidates to suitable jobs • Organising interviews and assisting with interview preparation • Negotiating contracts and rates with candidates

Temporary work contract in the HR Department • Handling applications with the HR tool REXX • Supporting and co-organizing events • Diverse administrative or organisational tasks Project: • Digitalising and reorganizing of HR documents

• Operational, strategic and administrative management of the wellness department • Implementation of the corporate strategy within the department • Employee recruitment, training, management and motivation • Marketing including the development of a new concept and new pricing strategy, social media marketing, and redesign of the marketing material • CRM incl. organisation of VIP events • Definition of financial and qualitative objectives

• Interim Spa Manager • Stock management and personal management of the department with high technical and service expertise • Securing the technical and quality standards • Customer Relationship Management • Communication and complaint management • Guiding tours for visitors in English, German Hungarian and Russian • Administrative tasks such as ordering products and controlling • Scheduling employees • Responsibility for the product presentation and decoration

• Responsible for organising the wellness area (Holistic Center, Classical Wellness Treatments, Sports) from the pre-opening phrase: purchasing equipment's, design, deal with suppliers, hire therapists • Writing Business Plan • Responsible for the daily operation • Financial planning and record keeping • Cooperating with the Marketing Manager • Responsible for inventories • Training and supervising employees • Writing work schedules for 10-15 employees • Service Quality Management

Providing various kind of heath and beauty treatments for the hotel domestic and international guests.

Tourism Management

Exchange Semesters

Hungarian, Russian