Jayson Nalzaro

Collecting and interpreting large amounts of data, analyzing data using statistical techniques, identifying trends and patterns in data. Creating visualizations and reports to communicate findings to stakeholders and making recommendations based on data analysis. Responsible for ensuring data accuracy and quality, maintaining data security and privacy, and keeping them up-to-date.

Gather data to create reports in Excel on a regular basis. Interpret the reports to the management team during discussions to better understand the data and address any opportunities and challenges

Monitors Automated Teller Machine (ATM) to ensure machines are operational 24/7. Create job requests and dispatch technicians for maintenance and provide technical resolution for faults Prepares statistical reports to identify trends that will be essential in maintaining ATM operation in its full capacity Developed process automation and websites as part of ad hoc job responsibility to assist in team operations

Oversaw operations of Payment Central during the day shift, conducted coaching sessions for agents, monitored call queues to ensure all incoming calls are answered, and monitored lunch and break schedules to ensure at least one agent is available. Receive calls if needed. Listen and evaluate calls based on company standards and policies to ensure quality service. Prepare lesson plans and training manuals and training for new agents with the department’s operation processes.

Takes escalated calls for a Telecommunication company for conflict resolution and ensure customer technical issues are resolved. Also, takes technical support calls to assist customers in using their phones, phone credits, and billing.

Developed the ticketing system for passenger shipping in the company using Visual Basic 6