Nadja Lancaster

English/German bilingual Virtual Assistant, offering administrative services and business support to small business owners, entrepreneurs and start-up companies. Focusing on the English and German speaking markets, as well as clients who have business in multiple countries.

Daily living and business resource for Switzerland, assisting intercultural trainers during their client programs. - General daily living program and Swiss values - Client specific, customized daily living programs - Business programs - Youth programs

Developed quality control tool and reporting system to address quality and safety non-conformances of global NAFTA suppliers. Find solutions and implement them with vendors through change management processes. Evaluate and streamline processes within the Procurement and Logistics department. Member of Raw Material Sourcing Team. Involved in recruiting, contracting and evaluating our transportation partners. Preparation of monthly P&L reports and presentations to management.

Support and administration of all US based key account reports and managers. Project tracking and updating. Market research, SAP reports (sales evaluations, performance tracking, etc.), preparation of presentations. Organization of monthly key account meetings across business units. Administratively responsible for 20+ Sales Mangers (expense reports, performance reviews, statistics, timekeeping, evaluations, etc.). Organization of national sales meeting in 2003. Translations German / English

Involved in developing key account program and reporting system. Introduction of system to other parts of the company within Europe. Assisting the president in all administrative functions as well as human resource management. Travel planing, client communication, scheduling & time keeping, petty cash, negotiations and contracts with suppliers (office supplies, travel, etc.) , requests from head quarters, meeting preparations, running monthly reports.

Set up key account reporting system for all American based accounts within the NAFTA region. Train key account managers and their assistants on how to run and maintain the reports.

Administratively responsible for sales force. Create sales material and forms, verify and enter time reports, maintain customer database and sales force statistics, expense reports. General correspondence and customer requests, order office supplies, meeting minutes.

General functions of an assistant and receptionist. Meeting preparation, data entry, correspondence, switch board.

During the three years of business studies, I rotated through several departments to receive a good overview over all aspects of business. The departments were: Reception/Administration, Accounting and Controlling, Human Resources, Real Estate office, assisting the various construction managers with getting job offers (bids) for the construction sites.