Jekaterina Marits

• Coordinating the cleaning and the maintenance team, taking care of maintenance projects • Managing Food and Beverage offering • Addressing day-to-day landlord issues • Organising the move-in and move-out schedules • Supporting the Community Manager in making strategic decisions

Relocated to Frankfurt due to Brexit

• Guided and trained 100+ team members in 2 hotels to ensure career progression and satisfaction with the work place • Improved cleaning level in the hotels and increased sales at the front desks • Effectively and promptly solved issues • Controlled the costs and analyzed operational results

• Directly supervised and coordinated the team of 20 people and 3 properties • Grasped business opportunities and found business partners • Created and implemented CRM

• Created the Design Brief for the ultra-luxury all-villas resort in Greece • Successfully represented the owner and the company’s interests • Conducted technical due diligence report, market research, feasibility study, master plan design and operator selection

• Demonstrated superior customer serving skills by annually receiving the highest scores from the Leading Quality Assurance audits and countless positive guests’ feedbacks • Actively and successfully resolved guests’ complains and handled special requests • Built strong relationships with travel agents and other business partners

• Received full training and insights on Burj Al Arab guest service standards in FO, HK, F&B, and Sales Departments • Worked with industry leading experts