Jens Bergmann

Provided quick response to customers/drivers while maintaining efficiency and accuracy. Provided creative problem solving solutions to support customer service related issues. Communicated directly with customers via telephone and email. Interpreted, analysed and scheduled dispatching and route records. Worked closely with sales staff and drivers in scheduling deliveries and pickups of equipment. Negotiated rates and service with carriers to maximize profitability

Coordinated incoming and outgoing stock, deliveries and logistics Monitored stock levels and carried out periodic stocktakes Recorded all stock movement and deliveries in a database and prepared regular reports. Managed warehouse costing, budgeting and forecasting. Optimized storage capacity and workflow. Planned and supervised the inventory.

Responsible for material handling, shipping and receiving goods, inventory control, data entry & assisting customers, vendors, & contractors. Checked and inspected goods received and ensured they were of accurate quantity, type, and also acceptable quality. Selected space for storage and arranged for goods to be placed in the designated areas.

Allocated daily jobs and workloads. Trained new team members. Managed team performance and progress. Provided prompt and accurate information on individual staff member performance. Monitored the performance of junior staff. Implemented new initiatives and made sure all staff understood them. Managed and monitored staff attendance. Ensured a clean, safe and friendly working environment.

Key contact for traders for all their shipments in and out of the warehouse facility. Negotiated with carriers, shipping lines and airlines for competitive freight rates along with shipment scheduled and chose the best solution in line with customer requirements. Compiled periodic analysis and inventory reports for management review. Performed and supervised both scheduled and random inventory audits. Monitored the warehouse staff’s work schedules and overtime hours.