Jerome Ta

•Lead the TMS training for all staff in operational and support processes. •Maintain an on-going relationship with the client, keeping client pro-actively informed, responding to needs and developing solutions. •Determine the most appropriate means of transportation, considering cost and time factors. •Work with internal members to ensure budgeted revenue is maintained as a minimum, while focusing on increasing gross profit to agreed annual targets. •Implementation and creation of SOP's for OPS staff.

•Handle inbound sales requests for critical freight shipments across the globe with a goal to provide same or next day delivery. •Plan, price, sell and execute orders for our clients. •Proactively monitor our global shipments. •Learn and understand our various clients industries, standard operating procedures and needs to provide the best solution. •Negotiate contracts, prices and routing with our partners and clients. •Process customs and tax documents according to the policies of respective countries.

Prepare all necessary shipping documentation related to domestic and international export bookings. Process all import/export documentation to include: House Airway Bills, Master Airway Bills, Automated Export System filings, and Dangerous Goods declarations. Track and trace global exports and imports, perform goods receipt and shipment, and archive export compliance records. Utilize FedEx, UPS and DHL shipping manager programs to export aircraft components for repair or global sales.

Responding to requests received through email, web sites, or social media. Support basic customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement.

Prepare all necessary shipping documentation related to domestic and international export bookings. Process all import/export documentation to include: House Airway Bills, Master Airway Bills, Automated Export System filings, and Dangerous Goods declarations. Administrate export licenses and controls in accordance with International Traffic in Arms Regulations (ITAR) and The Arms Export Control Act (AECA). Perform denied party screenings, permissibility of destination and license requirements.

Create quotations/opportunities in ERP system and provide to customer. Create and maintain accurate Sales Orders in ERP. Escalate and follow up on customer requirements not being met. Handle complex customer inquires via phone, e-mail, and fax. Excellent communication with customers and internal stakeholders. Understanding of customer requirements and relationship with customers. Sourcing materials from the warehouse and different vendors. Set up transportation routes. Support for german customers as well.