José Ramón Pérez Fernández

Tasks include the review and verification for approval of contracts for a wide range of Google products, varying from AdWords to YouTube, Enterprise and many other revenue deals from mainly from EMEA and, in some instances, APAC. There is a daily interaction with Google Sales, Legal, and Compliance to adhere to their policies and company ethics and internal reporting on all contract activities

From 01/2005 promoted to Supervisor with HR and supervising/coaching functions over the vendors in the team. Promoted to Team Lead, 08/2005, sharing for some months the below tasks and being the liaison with the customer (MS) and responsible for the SLA (Service Level Agreement) for queries, internal/shared external processes and compliance with Sarbanes Oxley policies and procedures. Leaded the successful transition, from March, 1st 2006,of the 12 non-MS employees in the team to Accenture.

Tasks include accurately calculating and paying rebates across EMEA in accordance with contract terms and conditions. Extensive communication between subsidiaries, EOC teams and EHQ regarding quarterly channel partners achievements. Preparation of Quarterly and Monthly Rebate Statements for our channel Partners. Ensuring that all revenue is imported and audited correctly and that all statements are accurate. Resolving all queries assigned in a timely manner.

Responsible of the audit, check and validation of a complex fee payment process for Certified Software Advisors (CSAs) for Europe, Middle East and Africa. Involved in manual pro-rations and investigating and answering accurately the questions raised by Partners about fees amounts, calculation and payment.

Responsible for the receipt, validation and registration of all the MBS contracts received into EOC and in charge of getting all the contracts signed by an authorised signature within agreed service level. Sending a copy to the Partner and logging and filing another one. Solving of queries assigned in a timely fashion using MSE, working cross functionally with sales, legal, operations and finance groups.

Helping in the management of a 13 people team, attending their queries and questions related to card holders’ accounts and preparing statistics on the Department and Agents performance.

Collecting accounts receivable balances for invoiced customers using telephone calls to contact the customer. Achieving individual and departmental daily and monthly cash targets. Negotiate Payments Plans, Solutions & Reconciliations, always ensuring compliance with credit policies and procedures. Reaching individual, departmental and campaign targets. General administrative tasks using MS Office, Praxis, Telnet, Prime and other specific B.I. programs.

Outbound calls to applicants of Barclay credit cards, checking that personal and job data supplied was accurate and true in order to accept, cancel or decline applications. General administrative tasks (filling letters and faxes received, statistics), use of MS Office and Transact programs.

Main functions included assisting customers to choose Hi Tech products that were appropriate for their needs and the leadership, management and motivation of a sales team of up to six people in the department.

Sole official responsible both in Asturias and in the border province of Leon to advise potential customers and sell them products of the firm, integrated in a team that reported to regional sales department. Good team player and able to use own initiative to achieve company objectives.