Juan Jose Echeverri Gomez

- Support the UX Team in the application of Service Innovation tools - Support the UX Team in relevant Marketing and Customer Service topics - Office Maagement

Service Innovation Seminar: Tutoring and supporting students with their final seminar paper and their "Service Innovation Idea" presentation.

Wirtschaftsinformatik: studentische Hilfskräfte für Service Innovaton Main Functions: - Preparation, follow-up and implementation of events and interdisciplinary workshops - Providing assistance with data collection through interviews, transcription and analysis - Thematic researching and working with scientific literature Projects: - Qualitative data for Josephs (http://www.josephs-service-manufaktur.de/) - Josephs as a B2B Engagement Platform

Conducted market research with the company +MERCADOS, said research was conducted for the "Chipichape Mall", the largest and most representative Mall of the city of Cali. Designed and delivered training in Sales to youth "Prospera Foundation" trainees in order to acquire skills to join the labor market or start their own businesses. Experience in implementing CRM strategies and programs for Customer Service

Teacher for the program: "Technician Marketing and Sales of Goods and Services" The program aims to teach basic skills to disadvantaged youth in order to prepare them enter working life or to form their own businesses. SENA's main objective is to strengthen the processes of comprehensive training that contribute to community development in urban and rural areas

Plan, develop and ensure the implementation of the Strategic Business Plan of the Company. Ensuring compliance commercial company budget. Define marketing plan of the company, focusing on digital channels. Advance publicity campaigns targeted to existing customers and prospects. Define plan seasonal promotions, POP materials, digital pattern and website updates. Train the Task Force on Service and Customer Support.

Define and evaluate marketing plan of the company, focusing on digital channels Plan, develop and ensure the implementation of the Strategic Business Plan of the Company. Ensuring compliance of the company’s commercial budget Leading the project committee of the company Manage the company’s CRM.

Propose and develop the commercial strategy for the corporate channel according to the assigned Service Unit, tending the enforcement of the commercial quotas, and working with other areas of the Department of Corporate Business Management. Develop and monitor business strategies for the increase of sales of the Strategic Service Unit assigned considering both affiliates and non-affiliates compamies, and if necessary redefine the strategy for achieving results.

Maintenance and management of a customized portfolio of key clients of the Compensation Fund, among which include companies such as Lafrancol, Sanofi, Adecco, TCC, Bsn Medical, among others. Advice on structuring projects, seeking to maximize the social benefit to the company and its employees.

Service Innovation Value Co-creation Entrepeneurship Business Strategies

Project Management with PMI

Entrepreneurship