Jürgen Ruf Clavier

• Founder and CEO. • Developed Business Strategy and built Business Model. • Growth of the user base to more than 3.500 users and 1000 dayly visits in one year. • Developed entire platform based on rapid development methodology. • Implemented Marketing Inbound Vision and Hubspot CRM. • Led Communication Management based on both Outbound and Inbound Marketing. • Make all Business Intelligence and Market Research. • Built all SEO and web analytics traffic indicators.

Back office administrative tasks: document management, invoicing and orders in SAP, inventory, and damage management. Development of an Excel system for daily monitoring and determining actual vehicle availability. Development of a system for requesting and monitoring employee uniforms using MS Forms and Excel.

Team leader at Munich Airport, ensuring fleet availability and training new employees.

Customer service, management of rental agreements, and sale of additional services.

Assisted customers at the counter and by phone, including reservations and contract processing. Created invoices and handled damage claims and complaints with a high level of service. Supported fleet logistics and vehicle handovers and ensured customer satisfaction.

• Designed Business structure and procedures to comply with Business Strategy. • Directed Managerial Team directly including Marketing Manager, Sales & Customer Service Manager, Development Manager, IT Manager and Financial Manager. • Enabled based in Key Account Management methodology reaching and surpassing goals planned. • Implemented Inbound Marketing Vision. • Media relations representative and Brand public face with appearances in local and National Radio and TV.

• Reorganized the economic and financial consulting area within a new strategic plan. • Implemented Sales methodologies (BANT) and CRM (Hubspot). • Lead "Only for clients" economic situation events, deployed quarterly (4 per year). • Achieved +15% revenue growth and +20% new customers. • Supervised all media-related activities, such as local and international interviews with our Economists staff. • Negotiated with multiple Providers' payment terms and improved conditions.

• Business Strategy. • Partnered to transport all FedEx air cargo outside Venezuela to the USA. • Monitored compliance with Venezuelan and US Customs and Airlines regulations. • Final Responsible for country´s assets, their maintenance and replacement, including Airplanes and Ground Equipment. • Directed Business structure and procedures redesign to reach goals in Business Strategy and comply with national and international law regulations requirements. • Implemented High Performance Commercial Team.

• Developed Strategy in all nominated Accounts, advancing and closing new opportunities in each one, mainly in Hispanic-American markets • Implemented new methodology to qualify accounts and quantify probability in closing opportunities, improving my portfolio management • Established contact and relationship with people in many levels inside assigned accounts • Coordinated many Telecom and IT solutions in assigned accounts, locally and internationally • Guided as expert user Siebel CRM implementation

• Built Communicational and Promotional strategy for all Logica in Venezuela, being public face in Venezuela for all company events. • Lead 5 Account Managers and 2 technical specialists. • Reported to Logica Spain and Portugal Branch all opportunities qualifications. • Monitored advances in all IT development and outsourcing opportunities in coordination with many others departments and partners. • Established contact and relationships with managers in all strategic accounts.

• Planned and Coordinated software’s sales strategy for Major Accounts in Banking & Financial, Insurance, Telecommunications, Retail and Consumer Packaged Goods sectors. • Negotiated all opportunities in my nominated accounts, reached goals assigned and exceeded taking out competition in few accounts (Recognition Awarded). • Documented all Win Plans for each opportunity in my portfolio assigned. • Reported all advances in each opportunity to division and sectors managers.