Julia Daiber

• Coordination of the Direct Debit process • Proactive and reactive cash collection maximizing cash flow and minimizing aged debt • Block orders, if necessary and handle regular order release • Handle customer queries and drive issue resolution • Manage customer ledger in connection with overdue items • Participate in regular reporting activities

• plan the transportation of products, work together with logistics companies • work on intercompany orders, follow-up on deliveries • follow up payment behavior and manage invoicing • prepare and check required documents necessary for transport, customs, shipping

• manage the export business • order entry, price checking, order clearing, compliance, complaint handling, coordination of delivery and billing • responsible for interfacing with customers, logistics, manufacturing and/or sales or service • handle a variety of pre-sales or post-sales service functions • provide assistance to internal and external customers in areas such as product/service order fulfilment processes

•Answer incoming filling station partner calls regarding billing issues, product problems, service questions and general client concerns •Inform the business in any case of issue at health, safety, security and environment area •Work with the management team to stay updated on product knowledge and be informed of any changes in company policies •Experienced SAP user, in Process cash,credit and orders of lubricants /oils transactions

Germany Cards Managing high volume of incoming calls •Identifying and assessing customers’ needs to achieve satisfaction •Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution •Keep records of customer interactions, process customer accounts and file documents

• international business environment focusing on specific regions in the world • economics and business administration/ business operating in: cultures and customs, politics and institutions