Karthik Balasubramanian

1. Evaluation of the existing in-house Fraud and Risk Prevention solution. 2. Understanding the market by conducting Trend and Vendor Analysis. 3. Consulting in-house System Architects, Developers, Sales and Marketing team to understand the role of any new solution to be implemented and enhancing the current solution. 4. Communicate with the existing merchants to elicit information about the implemented solution. 5. Conducting Pricing analysis from different vendors. 6. Worked as a Product Owner.

1. Develop User Stories, Epics, workflows and acceptance criteria in JIRA for the Supply Chain Management Portal as well as EInvoicing Solution based on Business Requirement Document. 2. Preparation of requirements and user story workshops for the Scrum/Kanban team. 4. Running and Understanding SQL and XML Scripts to enhance or create an E- Invoicing solution for our Automotive, Aerospace etc. industries. 5. Maintaining documentation in the internal knowledge Base portal and Confluence.

1. Elicitation and Creation of concepts on the basis of customer requirements – Mobile Payment App Design and Development, Terminal (Point of Sale) Integration and Certification and payment processing. 2. Understanding of different Card Schemes, Terminals and different payment methods e.g. Authorization and Capture, EMV, and ALIPAY and RUPAY (India). 3. Develop User Stories, Epics, workflows, preparing mockups and acceptance criteria.

Responsibilities: 1. Design and development of business intelligence software components and their integration into portals: using MicroStrategy to create reports, documents, dashboards and data services and PL/SQL Developer, My SQL Workbench. 2. Training and Usage of Puppet and Mercurial. 3. Analysis of requirements, creation of state of the art application architecture and solutions within our own software stack as well as integration of third party applications.

Business Process and Operations Analyst – Legal Field & Deal Management EMEA Responsibilities– Process Analyst Student Intern 1. Enhancement and Maintaining of reports as per requirements: SQL and Visual Studio (SSRS) Reporting environment. 2. Requirements Gathering. 3. Creating Business Case Documents.

Responsibilities– Junior Information Security Specialist 1. Dispatching firewall rules tickets for implementation to firewall team after going through the request put forward by the client through the internal system. 2. Maintaining SharePoint.

Responsibilities – L 1 Technical Support 1. Trouble shooting network issues, routers, modems and Wireless issues. 2. Configuration of email client, creating pass words, running line test and speed test. 3. Setting up wireless connection and VPN, faultfinding on phone lines, coordinating with technicians. 4. Follow up and updating customers, up selling and cross selling new products and services, looking after billing issues, meeting SLA’s, account management, new business development.

1. Solving basic computer related problems.

Responsibilities – 1. Identify technical and billing problems, provided Level-1 desktop and laptop support for hardware and software systems, assisted customers with computer setup and software training, 2. Configured local and network printers, establishing alternative repair procedures to meet customer needs.

Testing and Quality Assurance, Data Modelling, Computer Graphics, Project Name : Custom Computing in Bio- Informatics Software : C++

Business Analysis, Information Systems, Testing and Quality Assurance. Project Name : Business Case Design Software : Rational Rose, MS Project and MS Excel, MS Word

Project Name : Employee Details Manager Software : VB as front end and MS Access as back end Core responsibilities : Business Analysis, Requirements analysis, designing and coding.