Katherine Pierce

> Spearheaded the development of SOPs, project data visualization, and staff training on project tracking systems, driving a 20% improvement in performance during SaaS system integration project and serving 25,000+ clients and members > Led the successful integration of a new system for Affordable Care Act individual, state, and federal tax filings, managing end-to-end process execution. Delivered all tax forms two weeks ahead of schedule, resulting in a 5% increase in client satisfaction

> Managed the production of a live webcast discussing new health care benefits packages, and successfully pivoted the initially hybrid event to a fully virtual format due to the Covid-19 lock down > Created training documents and program for all staff on Concur, training staff across the organization, ensuring smooth adoption across the organization > Developed and implemented a comprehensive onboarding process for new hires, improving efficiency and employee integration by 10%

> Collaborated with senior leadership to align executive initiatives with actionable project plans, ensuring clear communication and efficient execution > Optimized CRM system usage, ensuring accurate sales data entry and improved sales team efficiency > Provided human resource coordination to the business by reviewing applications, conducting phone screens, and scheduling interviews with managers

> Coordinated the creation of educational materials for medical professionals and patients, ensuring compliance with HIPAA regulations and organizational standards > Led coordination of logistics for in-person and virtual events, managing venue, AV equipment, and online platforms to ensure seamless event execution > Trained 50+ healthcare professionals on the use of WebEx, enhancing the user and audience experience

> Improved departmental efficiency by streamlining internal processes and enhancing team collaboration > Coordinated domestic and international department meetings, client meetings, and events > Managed department director’s approval process for expense reports, and cash advances, as well as processing payments for the department using PeopleSoft > Trained the 20+ member team on new systems, processes - i.e., Microsoft Project

> Administered budget for employee engagement initiatives, ensuring alignment with organizational goals > Onboarded and trained new administrative staff, ensuring smooth integration into department operations > Created training guide for Concur expense report system > Coordinated international meetings across teams in Europe, Middle East, Asia, and the Americas; adeptly managing time zone differences and ensuring culturally sensitive communication

> Supported senior-level candidates throughout the hiring process, providing personalized guidance and ensuring a positive candidate experience > Developed and maintained performance reports, tracking key metrics and recruiter activity to support team performance

> Assisted with the creation and created content for the company’s blog, Twitter, and Facebook accounts > Assisted accounting team with processing daily invoices and credit applications