Kathleen Degner

construction of B2B business with new and existing multinational customers, responsibility towards the client and co-ordination of national and global rollouts, optimization and customer service in terms of its travel process costs

care of a solid customer base in the A-segment, conducting online training at an international level in order to educate customers on the HRS portals, independent processing of inquiries and advising customers in purposes of increasing revenue for HRS, billing and collection in preparation of internal HRS accounting process, support the international roll-out process, advising the customer and providing the HRS Payment Solutions

in charge of day-to-day management, implementation of management, sales and operational processes, implementation of standards and procedures for use of Opéra IT sales system

MICE specialist for 3 Rezidor hotels (Cologne/Düsseldorf)

development and expansion of existing customers in the segments SME (Small Medium Enterprise) and REG KAM (Regional Key Account) and the customer portfolio with the proviso to increase share of sales and contribution margins

promoting the awareness of the hotels through constant participation in joint activities / measures with the respective tourist authority and other institutions, planning, implementation and organization of sales activities, updating and adjustment of the hotel data in the internet search engines, competitor analysis

Sales & Marketing