Katja Willett-Hegemann

Application Support, Testing and Training

Consultancy services for various companies in the UK and Germany covering business development, marketing, market research, finance and accounting, specialising in international payroll services.

Team lead for the international payroll implementation team: • Leadership of a team of 6 implementation consultants • Payroll process improvement • Payroll process implementation on in-house SW tools • Payroll process implementation with partners • Training and development • Team management • Team development

Project consultant and analyst on the following projects: • In-house payroll processing • Process improvement • Tooling and reporting improvements • Training and development • Technical support on any of the above • Change Management

International payroll implementations on SaaS payroll environment: • Requirements analysis • Payroll process design • Completion of blueprint documentation, • Business process mapping • Compliance documentation • Project management • Vendor management • Multilingual process support

Teaching of syllabi in business, economics and computing: • Scottish Int2, Higher, Advanced Higher (SQA) • AS and A2 courses (Edexcel, OCR and AQA) • IELTS preparation • Exam invigilation • SQA marking

• Translation of documents of all facets into German from English and vv. • Interpreting services for individuals, in courts, at police stations and hospitals. • Simultaneous interpreting services from English into German at local business events. • Business meeting support to German speaking professionals. • G8 interpreter at the men's holding facility (police services) for German (primary) and French (secondary) for the duration of the summit.

• Project life cycle planning of server builds from order to delivery • Management of engineering and manufacturing teams • Partner management • Quality circle kick-offs and solution management • Customer relationship management • Pre-sales activities including product demonstrations • Solution architecture planning • Benchmarking activities • Compilation of customised catalogues • Project management according to Six-Sigma

Management of all remote support services for German speaking customers: • Team management • Customer relationship management • Service delivery improvements • Training and development of team • Partner and third party management

Management of all remote support services for the Iberian customer base: • Change management • Service delivery improvement • Six-Sigma project management • Team management • Team training and development • Customer service management • Partner and third party management

Management of remote support teams in a 24/7 working environment: • Team management • Recruitment • Training • Work load allocation • Rota management and planning • Organisation of team meetings • Administration of overtime and shift allowances • Incentive allocation • Reporting of additional payments to payroll • Career development planning and skills matrix creation • Planning of objectives, target setting and appraisals • 24/7 team escalation support

Englisch als Zweitsprache, Englisch als Fremdsprache, Business English, Englisch in der Erwachsenenbildung

Computing Architecture, Business Information Systems, Programming, Databases

HRM, Marketing, Operations, Statistics, Finance & Accounting, Bookkeeping, Controlling, Business Management, Economics, Spanish, English