Kunal Bhale

Identify the business issues and data challenges of client’s organization and industry. Identify client organization’s strength and weaknesses and suggest areas of improvement. Review and edit requirements, specifications, business processes and recommendations related to proposed solution. Develop functional specifications and system design specification for client engagements. Identify critical issues and prepare systematic approach to solve a problem.

• Understand project workflows and functionalities • Handle the Acquisitions and Scheduling modules for the client application • Stakeholder Management and Requirement Gathering • Concept design, prototyping and solution demo • Conducted interviews with key business users to collect information on business processes and user pain points • Designed workflow diagrams and prepared the Use Case documents for Client sign-off

• Was responsible for providing network support for the British Telecoms – International Contracts clients • Pro-Active Alarm Morning using Citrix tool • Place and Chase Ticketing function using BMC Remedy Ticketing tool • Was the Team SPOC for the process and client interaction • Was the Jeopardy Manager for the team • Preparation of Daily, Weekly and Monthly Dashboards • Lead the Ticket Closure team • Trainer for the new team members • Continuous interaction with Business Users and Stakeholders

Marketing Management

Computers