Keith Mattison

As a third level support / helpdesk technician, my role involved working closely with customers and senior management to look at the desktop environment and implement enhancements, cost savings and security measures. My primary tasks include: • Researching different technology and setting standards  Virtual PC  Local printer drivers for network printers  Data protection: software (Iron Mountain Data Defense) and hardware level (WAVE on Seagate Hard drives)  Creating software packages for distribution •

As an EMT & Fire Fighter, I deliver services that maintain and improve the health, safety, welfare, and quality of life through the provision of fire suppression and emergency medical services that include, EMT-defibrillation; prevention and public education; and safe, efficient, professional emergency response to those who live, work, visit, and travel through the Village of Pleasant Prairie. My primary tasks include: Trained EMT, Fire Fighter II, Motor Pump Operator (MPO), Rope, Water, Ice and Confined

As a second level desktop support technician, my role involved working closely with client and senior management to ensure new builds, software deployments, trouble shooting of software & hardware, hardware repair was performed quickly and accurately. My primary tasks include: • Technical lead for support operations in a 24x7 environment of approximately 3500 employees. Excellent trouble shooting skills for Windows Operating Systems (XP, 2000. 2003, NT, Windows 9x), servers /desktop/laptops, remote access

Desktop support technician in a 24x7 environment of 10,000 employees providing excellent trouble shooting skills. My primary tasks include: • Excellent trouble shooting skills for Windows Operating Systems (XP, 2000, NT, Windows 9x), servers /desktop/laptops, remote access, storage devices, printers, hardware, McAfee virus protection and Lotus Domino. • Coordinated the Executive Award of Excellence trip to London to ensure Remote Access to email, data and provide any technical assistance. • Lead Technician