LUIGI CIRILLO

Provide hardware / software / network problem diagnosis resolution via telephone/email/chat/web; Monitoring & Management of various IT Infrastructure components for customer’s end users; Respond to and diagnose problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumventions.

• Responding to first level IT support requests from users; • Maintenance of PCs and IT equipments (printers, scanners, etc) along with installation of Windows operating systems and required applications on desktops/laptops; • Support mobile devices as needed; • Assisting with the implementation of Payment Card Industry, network and data security initiatives.

Selling, taking care of passengers, managing and keeping money, filing account data, computing the daily profits, and more broadly, keeping the books. My others duties were scheduling the shifts of cashiers, to monitor and to arrange the LAN/WLAN installed on board of the ship and to solve any technical flaw due to either computer or tills’ glitches. I also helped the shop assistant in restocking tasks, windows dressing and, last but not the least, to assist passengers giving them a warm welcome on board.

• Responsible for all customer inquiries and questions via telephone, e-mail and fax; • Providing excellent customer service at all times; • Processing of customer requests, handling of complaints; • Identifying problems, helping with problem solving and dispatching the incident record to the appropriate level of support whenever the need arised; • Responsibility for overall customer satisfaction.

I worked by using roto - offset machines like Lithoman and Recmi stacker for printing books and magazines. I had to set the machines parameters and to control the regular production pipeline, putting right any technical anomaly along the production line together with my team work.

My duties were serving customers, cash handling, restocking, customer care activities. I had to provide and to ensure the sales activities during the voyage.

Maintenance of anthropomorphic robots (PLC Fanuc Systems) and industrial automation machines (Bema, Trascar, Thimon).

• Providing telephone and email customer service support in a timely and accurate manner in line with company service levels while maintaining a positive and friendly attitude; • Collecting and perusing data about mobile phone contracts and filing them into a database paying very close attention to details as well as maintaining updated the Call Management System; • Dealing with customers complaints; troubleshooting customer issues tasks;.