Ljubičić Adrian

-business, sales and HR manager in charge of a team of over 25 people in a multi-million dollar company -maximizing profitability and setting/meeting sales targets, including motivating staff to do so; creating reports, analyzing and interpreting retail data and KPIs, like revenues, expenses and competition -dealing with customer queries and complaints -recruiting, training, supervising and appraising staff -researching emerging products and use information to update the store’s merchandise

controlling and monitoring truck collection of bagged products and wagon loading

-ICT Service Management Section -implementation of fiber technology -cooperation with a field specialist

-communication and correspondence with the customers, collaboration with sales, customer support, IT and service departments -communicating company news/product updates to existing customers and prospects -participating in sales strategies development and helping to identify business opportunities within specific channel -customer satisfaction and quality assurance -solving complaints within a legal deadline, thorough case analysis, designing the process, attention to details, issuing reports

-interacting with customers to help diagnose issues and help with questions -applying active listening skills and responding positively with courtesy and tact to a variety of communications -converting possible customer dissatisfaction into sales while at the same time solving the initial disturbance/issue