Yevgeniya Podolskaya

Responsible for: -Registration Team -Checkout Team -Mailing Team -Internal User Tools Team

- SPOC for all Product-related topics within Sales and Corporate Relations - working closely with the Product team in brainstorming feature ideas, performing user acceptance tests and following up on iterations - leading a team of international Corporate Relations Managers - managing key international accounts

- developing and implementing customer life cycle for international corporate clients (EU and Asia) - keeping regular contact with corporate clients through company visits, telephone and e-mail - developing and implementing strategies aimed at decreasing churn rates - fulfilling various tasks in cooperation with Marketing, Sales, IT and Finance departments to increase retention

- content creation and management - developing and maintaining an online social media presence - monitoring app performance using various analytics platforms - mentoring junior community managers - managing upcoming releases in the pipeline - community support - suggested a feature for user acquisition that has been successfully implemented - assisted the senior management in preparing SWOT analysis and identifying further strategic steps

- analysing the organisational challenges and setting up the company for a successful transformation after the merger - developing structured feedback and appraisal processes throughout the organisation, drawing on agile work principles

- conducted market research, analysis of sales channels for a Latvian chocolate company Neleulla - gave recommendations on the entry strategy - assisted in finding and contacting potential partners

- conducting market research - close collaboration with Sales Team to achieve company sales targets - resolving customer complains - providing timely solutions to any arising problems which translated in increased customer satisfaction

- Project Management - Business strategy - Innovation Processes, Capabilities and Networks - Industry Clusters and Firm Competitiveness - Global Management Practices -International Corporate Finance

The Shaping of Global Markets, The Lean Enterprise, Capabilities and Networks, Managing Human Dynamics in the Global Firm International Business Case Research Thesis: “Barriers to the development of E-commerce posed by external environment in developing countries”

Organisation Theory, Leadership and Organisational Behaviour

International Marketing, Data Analysis and Statistics Degree Project: Barriers to the Development of E-commerce posed by the external environment in developing countries. The Case Study of Kazakhstan.

Thesis: “INTERCULTURAL COMMUNICATIVE FUNCTION OF FILM TRANSLATION”