Louise Månsson

Founder and CEO

Responsible for outlining a communication strategy and plan for all communication in Customer Services. This included both internal and external communication. My role also included implementation and evaluation of the strategy, goals and plan.

Project involving the set up of an organization to handle Device Inter Operability Testing globally. This meant strategies, process, routines, guidelines and interfaces defined and implemented. Focus through out the project was End-user experience. A test matrix for this area has been set up. Co-operation with Sony in Tokyo was also a part of this project.

I was responsible for recruitment, salaries, company values and culture. Focus was put very much on company values and culture since Aspiro was a fast growing company. What I achieved: * Tools to analyze staff requirements and standpoint. * Interviews with staff, analyze and package of measures * Staff policy, guidelines and strategy * Team building activities

Project Manager in the Change Management area. My responsibilities: Analyze, suggestion and implementation of needed changes. The changes consisted of reorganization of Customer Services to better fit the customers needs. This also meant implementation of new tools and systems. In addition I held cources in "Customer focus"

Responsible for customer care, development of customer relations, build loyalty programs and initiate measure in Customer Service to increase customer loyalty. My responsibility also meant review and update all written communication to customers.

Total responsibility for trade fairs and exhibitions. I was also responsible for Give Aways and for all suppliers in this area. This area was amongst other areas ISO-certified

My responsibility was to build a “churn department”, handling all dissatisfied customers. The goal was to decrease the number of dissatisfied customers. What I achieved: * Policy’s and guidelines to how to handle dissatisfied customers * Implementation of activities to decrease “churn” * Implementation of a churn division * Objective setting