Luana Tavares

- Created KPI working structure to monitor customer satisfaction process and team's performance - Managed team of 7 in-house and remote employees supervising the customer service relations and policies - Achieved a 40 % increase in customer experience rating within first 5 months

- Increased client social media user engagement by 50% through content creation and new marketing campaigns - Defined and analyzed marketing strategies to meet market trends and reach the client objectives which lead to 40% sales increase for client

- Delivered and surpassed 30% cost reduction targets through negotiation - Increased client satisfaction by 65% within 8 month through troubleshooting by implementing strategies such as report sheet and technical trainings of alarms and cameras security kits for clients

The focus is on Brand Management and Advertising, Corporate Communications and Public Relations, Digital Media Management and TV Management and Broadcasting, designing internal and external communications directives, and managing the flow of information, including online communication.