Luca Meier

Manage billing and invoicing for energy customers using IS-E ERP, ensuring accuracy and efficiency. Collaborate with system teams and software providers to streamline performance. Utilize AI tools to automate invoicing, boosting productivity. Provide customer support, resolving complex billing inquiries. Conduct data analysis to track discrepancies and improve reporting.

Managed accounting, HR, and administration, working with the COO to streamline operations. Implemented Bexio and SAP Supplier Onboarding Systems, ensuring efficient supplier management and data integrity. Conducted cost analysis for key projects, optimizing resources. Supported workflow improvements and system integration while collaborating with HR and finance teams to enhance process efficiency.

Managed sales and customer service for physical and digital products, including LMVZ’s digital learning platform, using Opacc ERP/CRM. Provided technical support, managed key accounts (e.g., Stadt Zürich), and optimized business processes. Tracked sales, customer data, and inventory while onboarding new employees to sales processes and platforms.

Worked in security enforcement, gaining skills in conflict de-escalation, problem-solving, and risk assessment.

Completed compulsory military service, developing teamwork and problem-solving skills.

Managed administrative HR tasks using SAP HCM and ERP systems, streamlining workflows across departments. Collaborated with various departments for process optimization and data management. Provided support and troubleshooting for internal SAP system issues.

Pursuing a Diploma and Bachelor’s degree in Webdesign and Development at SAE Institute, where the focus is on mastering full-stack development and applying cutting-edge web technologies. The program offers hands-on training in front-end and back-end development, UX/UI design, and project management, equipping students with industry-standard skills to build innovative, user-centered web solutions.

Gained foundational knowledge in business informatics, including IT systems and their role in optimizing business processes.

This program provided an advanced education in business, economics, and administration, building a strong foundation in subjects such as financial management, business law, and economic theory. The professional baccalaureate (BM2) prepares individuals for higher education and professional roles by emphasizing critical thinking, analytical skills, and the application of theoretical knowledge to real-world business scenarios.

This program provided a comprehensive foundation in marketing and sales strategies, focusing on the practical application of business principles in a competitive market. The curriculum covered essential topics such as market analysis, sales techniques, customer relationship management (CRM), and business communication, equipping professionals with the skills needed to effectively manage marketing and sales processes.

Developed skills in organization, finance, and administration, managing all operational aspects of a association, including budgeting, event planning, and coordinating resources. Relevant to business systems management and process optimization.

Completed apprenticeship with a focus on understanding the public sector of Zurich, working across multiple departments in accounting, customer service, and administration. Gained hands-on experience in managing financial records, handling customer inquiries, and ensuring administrative processes ran smoothly - providing a strong foundation for future roles in business systems and process management.