Lucian De Assis

Angestellt, Customer Success Manager, R.A.M. GmbH

Frankfurt am Main, Deutschland

Über mich

🎯 Driving Transformation: As a Global Customer Sucess/Application Manager at R.A.M. GmbH and a Mechanical Engineer, I'm at the forefront of the plastics & recycling industry's evolution. My expertise lies in harnessing quality, process, and customer insights to fuel growth and efficiency. 💡 Data-Driven Excellence: In an era where data is the new oil, I utilize tools like Power BI and Python to make informed decisions. My strategies have saved significant operational hours and boosted ROI for global enterprises. 🌐 Global Footprint: With fluency in Portuguese and English, proficiency in Spanish, and growing German skills, I've led teams from LATAM to APAC. My global perspective is an asset in today's interconnected business world. 🤝 Empowering Teams: I believe in mentorship and knowledge sharing. By fostering a culture of continuous learning and collaboration, I ensure that my teams are equipped to make impactful business decisions.

Fähigkeiten und Kenntnisse

Kundenbeziehung
Kundenservice
Data Analysis
Reklamationsmanagement
Customer orientation
Reliability
Technical Knowledge
Fast learner
SAP
Salesforce
Project Management
Customer care
English Language
Customer Experience Management
Management
Inside Sales
Business engineering
Team work
Customer satisfaction

Werdegang

Berufserfahrung von Lucian De Assis

  • Bis heute 1 Jahr, seit Juni 2023

    Customer Success Manager

    R.A.M. GmbH

  • 1 Jahr und 10 Monate, Sep. 2021 - Juni 2023

    Analytics & Insights Manager (Customer Sucess)

    Concentrix + Webhelp

  • 2 Jahre und 11 Monate, Nov. 2018 - Sep. 2021

    Operations Coordinator

    Teleperformance Brazil

  • 4 Jahre und 5 Monate, Juli 2014 - Nov. 2018

    Production Engineer

    Huhtamaki Flexible Packaging Germany GmbH & Co. KG

Sprachen

  • Portugiesisch

    Muttersprache

  • Deutsch

    Grundlagen

  • Spanisch

    Grundlagen

  • Englisch

    Fließend

Interessen

Sports
Music

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