Luis Amir Dias Keval

 International project conception and development  Training, coordinating and monitoring of international projects  Communicating and coordinating with different departments to ensure project development  Negotiating with external service providers  Performing analysis and presenting to the board of directors

 Adaptated, tested, analyzed and led rollouts of international projects  Liaised with different departments  Identified, analyzed and provided solutions to increase productivity, reduce costs and increase client satisfaction through process optimization  Conducted analysis and presentations to multiple audiences including board of directors

 Increased sales, improved productivity and customer service  Hired, trained and evaluated store management  Rolled out company policies to individual stores and followed up on implementation  Determined causes for store specific problems and helped find solutions

 Evaluated financial and operational KPIs  Studied the current and future market outlook; Customer surveys; Marketing strategies  Delivered output with main conclusions and recommendations to the VP of the Strategic Marketing Department

 Analyzed balance sheets, ratings and cash flow forecasts of prospective and current corporate clients  Relayed information between branches and agents and headquarters

 Gained a strong understanding of the Human Resources Department with a focus on Employee Relations  Composed formal internal communications for staff (newsletter, memos, staff promotions)  Elaborated, implemented and presented employee of the month awards

 Gained a strong understanding of operational tasks of the Financial Department  Worked in accounts payable, treasury division and financial control

Major in Innovation and Entrepreneurship

Exchange Program for 1 semester