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Luis Osses

Angestellt, Technical Account Manager, Amazon Web Services Germany GmbH
Munich, Deutschland

Fähigkeiten und Kenntnisse

MySQL
PHP
Linux
Apache
System Administration
Perl
Shell Scripting
Puppet
CI/CD
Ansible
AWS
Cloud Computing
HAProxy
Docker
Vagrant
NGINX
Percona
Sumologic
Sensu
JavaScript

Werdegang

Berufserfahrung von Luis Osses

  • Bis heute 7 Jahre und 10 Monate, seit Sep. 2017

    Technical Account Manager

    Amazon Web Services Germany GmbH

  • 1 Jahr und 11 Monate, Nov. 2015 - Sep. 2017

    Operations Engineer

    SugarCRM
  • 5 Monate, Juli 2015 - Nov. 2015

    Senior Technical Support Engineer

    Akamai Technologies GmbH
  • 9 Monate, Nov. 2014 - Juli 2015

    SOFTWARE TOOLS & AUTOMATION ENGINEER

    SugarCRM
  • 2 Jahre und 2 Monate, Okt. 2012 - Nov. 2014

    Technical Support Manager

    SugarCRM

    Management of the team of Technical Support Engineers and Support Specialists that handle the requests and issues presented by customers from the EMEA region. Work with different teams from the company in order to accomplish satisfaction to our customers based on their requests. Planning of goals for improvement of the team. Provide premium support to SugarCRM Enterprise customers. Planing of activities and actions to optimize resources. Provide Support to 3rd level Advanced Support Engineers.

  • 1 Jahr und 1 Monat, Okt. 2012 - Okt. 2013

    Advanced Support Engineer

    SugarCRM

    Provide 3rd. Level of technical support regarding possible issues with the CRM Software by guiding members of the team and customers in order to accomplish certain functionalities required. The main skills applied were: PHP Coding/Debugging, Database Debugging and System Administration Skills in order to find possible root causes of issues.

  • 1 Jahr und 1 Monat, Okt. 2011 - Okt. 2012

    Technical Support Engineer

    SugarCRM

    Provide 2nd. Level of technical support regarding possible issues with the CRM Software or guiding the customers in order to accomplish certain functionalities required. The main skills applied were: PHP Coding/Debugging, Database Debugging and System Administration Skills in order to find possible root causes of issues.

  • 1 Jahr und 11 Monate, Dez. 2009 - Okt. 2011

    Creative Technology Manager

    Fullsix

    Research + Development of new solutions based in Communities and Social Applications like Facebook Applications Development, Mobile Applications Development, SEO for different websites, Twitter API Connection, FourSquare API Connection for geolocation/social experiences. Hardware development using Arduino microcontroller for Interactive Media applications. The languages I've used for this projects are PHP, Wiring, C#, MySQL, MS SQL Server, ActionScript 3, Processing, C++, Objective C.

  • 1 Jahr und 6 Monate, Juli 2008 - Dez. 2009

    Chief Technical Officer

    Albalia Interactiva S.L.

    Strategic planning in implementation of infrastructures related to Electronic Signature, Electronic ID, PKI, HSM (Hardware Security Modules) and Electronic invoicing. High availability infrastructure for cryptographic calculations and digital signature. ISO 27001/9001/14001 Certification Accomplished

  • 1 Jahr und 5 Monate, März 2007 - Juli 2008

    Chief Technical Officer

    Models of the World Corporation

    Strategic planning for the development and implementation of the Web application modelsoftheworld.com worldwide. Use of SEO techniques for positioning the portal. Stablish the development methodologies for the web application to support 140 Domains in 5 Languages with another web application used as Content Management System developed with the team I lead.

  • 2 Jahre und 10 Monate, Okt. 2005 - Juli 2008

    Linux Instructor

    Hacer Sistemas C.A.

    Prepare the content, structure and dictating of Linux Administration for LPI Certification course for the Academy Muelles de Alejandría.

  • 10 Monate, Juni 2006 - März 2007

    Senior Developer

    Mobile Entertainment C.A.

    Development of a system to administer the description and technical details of mobiles to check the compatibility against the multimedia content that the company delivered to various operators. Configure and implement development methodologies based in concurrent version system (CVS). Programming PHP5 OOP, MySQL 5, XML, HTML/CSS Web 2.0 for a variety of internal applications. Development of a Social networking application. Administer Linux Gentoo and UNIX BSD Systems.

  • 3 Jahre, Juli 2003 - Juni 2006

    Chief Support Officer

    Consultores Micorp C.A.

    In charge of the Support department and consultant of new technologies. Administration of Systems for Internet Services under Linux and Windows. Implement the first PHP.Net Mirror in Venezuela (ve.php.net). Development of CMS systems. Programming PHP, XML, XSL, XSLT, Perl, C, WSDL. DB Administration (MySQL, PostgreSQL, Oracle, Microsoft SQL Server). Consultant services and support of a variety of OpenSource software developed for different clients. Installation, configuration and Administration of Servers.

  • 1 Jahr und 10 Monate, Sep. 1999 - Juni 2001

    Web Developer

    Loquesea.com Servicios

Sprachen

  • Englisch

    Fließend

  • Spanisch

    Muttersprache

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