Himanshu Kaushik

Linux Systems Administrator with 7+ years in enterprise IT, achieving 99.9% uptime and reducing deployment times by 41% through the effective use of Linux Administration, monitoring (Nagios, Dynatrace, Logicmonitor), observability (Elasticsearch, Prometheus, Grafana), configuration management (Ansible, Puppet) and CI/CD pipelines (Jenkins, GitLab). Adept at managing both physical hardware and cloudwork flows (AWS/Azure)while ensuring efficient system automation and robust onboarding/offboarding operations.

Creating the YAML Automation script using Ansible for the CIS compliance, CIS Benchmarks. Where CIS is Center for Internet Security. • Ansible Role for CIS Red Hat Enterprise Linux 8 Benchmark for Level 2 – Server • Resolving the production issues on priority by following the ITIL process using ServiceNow and putty tool. • Provide the L2/L3 level support for other support teams like IT and desktop support teams. • Resolved the OS or Server related issue (e.g. Ubuntu, CentOS, Apache, Nginx, Tomcat)

I am responsible for handling all the servers of our client and handling all the tickets and maintaining the required SLA according to the level of issue i.e., P1, P2, P3. also, I do the deployment, maintenance, troubleshooting as per the issue.also, maintain the KB documents. tech stacks used are : Linux, Monitoring, Dynatrace, PagerDuty, ServiceNow, Apache, Nginx, Tomcat, Ansible, Jenkins etc. Appreciated by the team and seniors within 3 months of joining and provided the required solutions to the issues.

• Managed support related issues via the ServiceNow tool with their assigned scope of responsibility. • Advice customers, work to diagnose customer issues with Gemalto Encryption products, and interpret logs and error messages. • interrogate and understand the customer environment where the products are being used. • Support implementation of hotfixes and patches to minimize the risk of unexpected issues and ensure that this resolves the customer's issues. • Maintained records and reports on confluence.

• Proficient at monitoring and configuring. • Installed, configured, and updated Linux machines, with Red Hat, Ubuntu andCentOS. • Httpd, php, MySQL, Apache and Nginx services and package installation. • Manage internal systems/network access, monitoring, backup/restore, upgrades etc. • Monitoring theServers performance using with performance monitoring tools like top and ps, netstat etc. • Responsible for creating, modifying and deleting users, groups and assigning the permissions to users and groups.