Luisa Montilla

Translate orally from English to Spanish and from Spanish to English during phone calls for exams or medical appointments, gathering information from other sectors such as health insurance, car insurance, customer service lines, legal court lines, emergency situations, etc.

Customer service via phone and chat for BestBuy and Genesis credit card campaigns. -Report of biweekly efforts to the team leader. -Escalation and monitoring of complex incidents. -Achieving personal monthly goals. -Responsible for customer service, post-purchase and pre-purchase of items from recognized technology stores in the United States.

Acquired fluency in the English language to provide clear and confident communication. -Provides an environment of continual learning and improvement. -Completed English educational courses to enhance English skills. -Mastery of written and verbal English, Effective Communication.

-Maintenance of departmental inventory accuracy metrics and associated reports for management. -Maintain a safe and clean work environment. -Perform the pick, pack and dispatch of materials. -Participate in monthly inventory performance reviews. -Identify problems and propose solutions to problem areas of the asset control process.

Client engagement. -A focus upon branding, image and reputation. -Takes action in all matters related to the safety, security and satisfaction and well being of hotel guests and employees. Responds swiftly and effectively in any hotel emergency or safety situation. -Occupancy Checks the competition rates and occupancy on regular basis.